Shopify E-commerce & Customer Service Specialist

Overview
Join a fast-growing UK-based health and wellness brand founded by an NHS-registered midwife, dedicated to supporting women through pregnancy and postpartum recovery. This role blends hands-on e-commerce management with meaningful customer support, giving you ownership over both the Shopify backend and the customer experience. If you enjoy working in a purpose-driven business that combines operational excellence with real impact, this opportunity is for you.

Job Highlights
Number of Paid Hours Per Week: 20 hours
Schedule: Flexible within GMT business hours
Work Arrangement: Work from home
Contract: Independent Contractor

Independent Contractor Perks
Permanent work from home
Immediate hiring
Steady freelance job
Comprehensive support for payroll, HR, and IT through BruntWork
Responsibilities
Manage Shopify backend operations including product uploads, updates, and catalog optimization
Update and optimize product descriptions and pages for clarity and conversion
Schedule and implement promotional campaigns, price changes, and discount codes
Handle customer service inquiries via email and Shopify tickets with empathy and professionalism
Support order management and logistics coordination for 2,500+ monthly orders
Respond to product-related questions across multiple channels
Work with Shopify plugins and e-commerce tools to improve platform performance
Collaborate on seasonal promotions and campaign execution
Requirements
Proven hands-on experience with Shopify backend management
Strong written English communication skills and customer service experience
Experience managing product catalogs and promotional campaigns in e-commerce
Familiarity with Shopify plugins, discount systems, and order workflows
Experience using customer service platforms (Freshdesk and Gorgias preferred)
Strong attention to detail and ability to multitask
Bonus: Experience in health, wellness, or women’s products
Basic logistics coordination knowledge is an advantage
Side Note
Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.