adminJob/Company Overview
The client is an online platform that specializes in providing a wide range of automotive parts and accessories. They pride themselves on offering high-quality products, timely delivery, and exceptional customer service.
Schedule:
Mondays to Fridays; 8:30AM – 4:30PM Melbourne, with 30 minutes paid break; 8 hours per day/40 hours per week
Independent Contractor Perks
Permanent Work from Home
Immediate Hiring
Health Insurance Coverage
Responsibilities:
Direct customers to a website category or help them fill in their vehicle details
Help customers track shipments
Check our online freight portals to locate parcels or lodge missing or delayed parcels with our shipping coordinator
Answer basic questions about how to use our website
Help customers return or exchange orders
Direct technical parts questions to our parts specialists here in Melbourne
These will be achieved remotely using the following programs :
a. Freshdesk ticketing system (very similar to Zendesk)
b. Freshchat (online chat)
c. Trello (internal communications)
d. Slack (internal communications)Requirements
Strong written English and verbal communication skills
Customer service experience is a must
Attention to detail
Side Note
This is a permanent work-from-home role under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection, and are responsible for their own taxes and benefits. Professional hourly fees are established based on your performance in the application process.
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