adminCustomer Service / Relations Manager
- Job Type Full Time , Onsite
- Qualification BA/BSc/HND , First School Leaving Certificate , MBA/MSc/MA , NCE
- Experience 5 – 6 years
- Location Edo
- Job Field Customer Care
JOB SUMMARY
The Customer Service / Relations Manager is responsible for overseeing the company’s customer service operations and building strong, long-term relationships with clients. The role ensures that customers receive exceptional service, feedback is effectively managed, and client satisfaction drives business growth.
KEY RESPONSIBILITIES
- Customer Service Management
- Customer Relationship Management
- Process Improvement
- Reporting & Analytics
- Team Leadership
QUALIFICATIONS
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Professional certifications in Customer Service Management or CRM systems are advantageous.
- Minimum 5 years experience in customer service, client relations, or account management.
- Experience in manufacturing, FMCG, polymer, or industrial sectors is preferred.
- Proven track record in improving customer satisfaction and loyalty.
Skills/ REQUIREMENTS
- Excellent communication, negotiation, and problem-solving skills.
- Strong leadership and team management abilities.
- Proficiency in CRM software, Microsoft Office, and customer service analytics tools.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Strong analytical and reporting skills.
- Must not be more than 45 years of age at the time of application.
If you’re interested in this role, check out more information on the official website And apply now!
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