Software Support Engineer JOB – (On-site/Nigeria)

About Oyster

Oyster is quietly engineering the connective intelligence behind Africa’s skincare ecosystem. At its core lies a fusion of computer vision, machine learning, and modern commerce infrastructure—stitched together to redefine how skincare products are discovered, recommended, and ultimately purchased.

Job Overview

This is not a conventional support function dressed in technical clothing.

APPLY NOW Film Editor | $65/hr Remote - Nigeria

As a Field Support Engineer, you become the operational nerve center within a flagship retail partner’s Abuja location. You are the embedded technical authority—the one who sees friction before it escalates, translates confusion into clarity, and transforms real-world bottlenecks into product evolution.

Though stationed physically with the client, your alignment remains deeply rooted within Oyster’s engineering fabric—participating in standups, contributing to system-level conversations, and collaborating fluidly with backend, frontend, and machine learning teams.

You are not external support. You are Oyster—on the ground.

What You’ll Drive

Assume first-line technical ownership of all systems deployed at the client site—from storefront interfaces to backend integrations and AI-driven features
Diagnose and resolve issues in real time, navigating across frontend layers, backend logic, APIs, and infrastructure components
Escalate complex issues with precision—articulating reproducible steps, logs, and contextual business impact
Lead migration efforts from legacy systems into Oyster’s ecosystem, ensuring minimal disruption and smooth adoption
Partner with product and engineering teams to shape features grounded in actual usage patterns, not theoretical assumptions
Observe operational workflows—checkout flows, inventory handling, CRM touchpoints—and identify areas ripe for optimization
Convert business friction into structured, actionable engineering tasks
Monitor system vitality through logs, metrics, and anomaly detection, flagging risks before they crystallize
Deploy incremental fixes and enhancements where feasible
Serve as the trusted technical liaison for client stakeholders

APPLY NOW Video Editor/Producer Job - Remote

Required Expertise

1–3 years of hands-on experience supporting and deploying production-grade systems
Strong command of PHP, particularly within Laravel environments
Readiness to engage with Magento (modules, GraphQL, admin-level customization)
Working familiarity with React debugging (network inspection, state flow, API tracing)
Solid grasp of REST and GraphQL APIs, with the ability to trace requests end-to-end
Competence in SQL/Postgres for investigative querying on live datasets
Exposure to CI/CD workflows (GitHub Actions, GitLab CI, or similar pipelines)
Clear, adaptable communication—able to navigate both technical deep-dives and business-level conversations
Must be Abuja-based and available for consistent on-site presence

APPLY NOW Junior Software Engineer (TypeScript) | $42/hr Remote

Additional Edge

Prior experience working directly with Magento ecosystems
Exposure to headless commerce architectures
Familiarity with Linux environments and log-level diagnostics
Background within e-commerce or skincare/beauty sectors
Experience in customer-facing technical roles or technical account management

Why This Role Stands Out

You operate at the friction point where product meets reality—your observations shape what gets built next
You witness the full lifecycle: issue discovery → engineering dialogue → deployment → measurable impact
High autonomy paired with direct access to engineering and product leadership
Your input is not filtered—it directly informs how Oyster evolves across retail environments
Opportunity to influence how enterprise-grade deployments scale across Africa