Customer Service Representative – (Remote/USA)

Job Overview

This temporary remote opportunity places you at the operational heartbeat of healthcare support services—where responsiveness, precision, and composure carry genuine weight.

Core Responsibilities

Respond to inbound inquiries from customers, providers, and healthcare professionals regarding supported healthcare products and services
Handle precertification-related calls with professionalism and accuracy
Assist customers with provider verification processes and service-related questions
Maintain performance benchmarks tied to call center operations, including:
- Average Speed of Answer (ASA)
- After Call Work (ACW)
- Schedule Adherence
Document customer interactions thoroughly and accurately within internal systems
Navigate multiple tasks simultaneously while preserving service quality in a fast-paced environment
Collaborate with operational teams to ensure smooth issue resolution and consistent customer experiences

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Skills & Experience Required

Minimum of 2 years of experience in a service operations or call center environment
Familiarity with medical coding and billing processes
Strong written and verbal communication abilities
Excellent organizational and time-management skills
Detail-focused mindset with strong analytical instincts
Ability to work effectively under pressure while managing competing priorities
Strong problem-solving capabilities and professional phone etiquette
Proficiency with Microsoft Office applications
Typing speed of at least 40 WPM

Qualifications

Minimum High School Diploma required

Compensation & Benefits

Hourly Pay: $18.00 per hour
Eligible benefits may include:
- Medical coverage
- Dental insurance
- Vision insurance
- 401(k) participation
  (subject to eligibility requirements and qualifying hours)

How to Apply?

If you are interested in this Job
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Important Notes

This assignment is temporary and contractor-based
Contractors are employed by Magnit—not directly by The Cigna Group or its subsidiaries
Visa sponsorship and STEM OPT training are not available for this role

Work Environment & Expectations

This environment favors individuals who remain composed while juggling rapid communication flows, documentation accuracy, and customer-facing interactions. Success in the role depends heavily on consistency, attentiveness, and the ability to maintain professionalism under operational pressure.

Candidates who thrive in structured workflows, communicate with clarity, and possess a naturally service-oriented disposition will likely excel here.

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Equal Opportunity Commitment

Tundra Technical Solutions and affiliated partners maintain a strong commitment to equal opportunity employment practices. Qualified applicants are considered without discrimination based on legally protected characteristics, in accordance with applicable employment laws and fair hiring regulations.