admintem is on a mission to transform the global energy market by making electricity transactions more transparent, efficient, and fair. The company is building AI-native transaction infrastructure that redefines how electricity is bought, sold, and priced — cutting out unnecessary intermediaries, reducing hidden costs, and modernizing an industry long burdened by outdated systems.
With a strong push toward global expansion following a $75 million Series B funding round in late 2025, tem is rapidly scaling its impact. Backed by major investors including Lightspeed Venture Partners, Albion, Atomico, Allianz, Hitachi Ventures, and Schroders Capital, the company is positioning itself as a category leader in energy innovation.
Its flagship modern utility product, RED, has already supported thousands of business customers and facilitated billions in energy transaction value, proving that AI and modern software can meaningfully reshape legacy energy infrastructure.
At tem, work is structured around Engines and Services. Engines are cross-functional teams focused on specific customer journeys and outcomes, while Services provide specialist support and shared expertise. This operating model allows the company to move quickly, stay outcome-driven, and make every role’s impact clear.
Job Overview
tem is hiring a Customer Experience Operations Coordinator to join its Onboarding and Service cross-functional team. This is a practical, detail-focused operations role designed for someone who enjoys keeping processes running smoothly behind the scenes while continuously spotting opportunities to improve how work gets done.
You’ll play a key role in managing the operational backbone of customer experience — from handling backend processing and maintaining accurate records to supporting systems administration and identifying process inefficiencies. You’ll work closely with the Operations Lead and other stakeholders, balancing collaboration with autonomy, and bringing a proactive mindset to both execution and improvement.
Key Responsibilities
In this role, you will:
- Own and carry out backend operational tasks that support the Customer Experience and Onboarding and Service team, including document management, data entry, system administration, and operational housekeeping.
- Deliver work with a high level of accuracy, consistency, and attention to detail.
- Collaborate closely with internal stakeholders to ensure manual processing tasks do not become bottlenecks for customer-facing teams.
- Identify and flag blockers, data issues, or unusual patterns early before they create larger operational problems.
- Proactively spot repetitive or inefficient workflows and suggest smarter solutions through process redesign, better tooling, or escalation to Product, Engineering, or Operations.
- Use existing templates, automation tools, and documented workflows to improve your own speed and efficiency.
- Create clear and organized process documentation, tickets, action trackers, and operational notes so that work remains easy to follow and transferable across the team.
- Communicate updates clearly by outlining completed work, next steps, and blockers in a structured and concise way.
- Learn and work within the CX tooling stack, including systems like Intercom and HubSpot, while supporting basic system administration and troubleshooting.
- Liaise with Product, Engineering, and other cross-functional teams whenever your work overlaps with theirs, helping to diagnose and unblock issues as needed.
What TEM Is Looking For
The ideal candidate will have:
- Strong attention to detail and a habit of noticing when something doesn’t look right.
- A clear drive for continuous improvement, rather than simply completing tasks as they come.
- Excellent written communication skills, especially when documenting processes or sharing operational updates.
- Comfort with manual, repetitive operational work, alongside a desire to make that work more efficient over time.
- Familiarity with customer experience or support tools such as Intercom, Zendesk, Zoho Desk, or similar platforms.
- A proactive attitude — someone who takes ownership, escalates early, and doesn’t wait for instructions when priorities shift.
- The ability to thrive in a fast-paced environment where priorities can change quickly.
Nice-to-Have Qualifications
While not required, these additional experiences would be valuable:
- Previous experience in support operations, customer service operations, or back-office processing.
- Hands-on exposure to Intercom, Zendesk, Zoho Desk, or similar platforms, particularly around configuration, admin settings, or platform management.
- Familiarity with automation tools like Zapier or n8n, even at a basic level.
- Experience using HubSpot or similar CRM systems.
Benefits and Perks
tem offers a competitive and employee-focused package, including:
- A salary aligned to internal benchmarks, reviewed twice yearly.
- Stock options, giving every team member ownership in the company’s mission and growth.
- 25 days of annual leave plus public holidays, with the flexibility to swap public holidays for dates that matter more to you personally.
- Your birthday off as an extra day to celebrate.
- A remote-first and flexible work culture, with clearly defined core hours and no internal meetings on Friday afternoons.
- A home working budget of up to £1,200 or €1,200 per year for your remote setup.
- A wellbeing allowance of up to £150 or €150 per month.
Interview Process
tem’s hiring process is designed to move quickly, with most candidates completing the full journey in 2 to 3 weeks from first conversation to offer.
The process includes:
- Intro call with Talent – 30 minutes
- Hiring Manager interview – 60 minutes
- Skills interview with the People team – 60 to 90 minutes, including a review of a practical exercise
- Bar raiser interview with the founders – 45 minutes
How to Apply?
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