adminLocation: Lagos, Nigeria
Employment Type: Full-time
About Us
George Residence, operating under IBIC Holdings, stands as a refined expression of luxury hospitality where service is not merely delivered, but carefully choreographed. Every guest encounter is designed to feel fluid, intentional, and memorably bespoke.
We are currently in pursuit of a poised, detail-driven, and naturally charismatic Front Office & Guest Experience Manager to steward the front-of-house ecosystem and elevate our service culture to uncompromising standards.
Job Overview
In this pivotal leadership capacity, you will govern all front office touchpoints—reception, concierge services, and guest relations. Beyond operational oversight, you will serve as the emotional and procedural anchor of the guest journey, ensuring each moment—from anticipation before arrival to final departure—reflects elegance, precision, and warmth.
You will also shape the team behind the experience: guiding, training, and refining staff performance to consistently meet luxury hospitality benchmarks.
Core Responsibilities
Operational Command
- Direct day-to-day front desk functions including arrivals, departures, and room allocations
- Ensure seamless coordination and uninterrupted guest flow across all service touchpoints
Guest Experience Stewardship
- Anticipate and manage guest needs with discretion and finesse
- Handle VIP clientele, bespoke requests, and service recovery situations with tact
- Continuously elevate guest satisfaction metrics through proactive engagement
Leadership & Team Cultivation
- Recruit, onboard, and mentor front office personnel
- Instill a culture of refinement, discipline, and service excellence
- Foster a cohesive, motivated, and hospitality-driven team environment
Interdepartmental Synchronization
- Liaise closely with Housekeeping, Maintenance, and Security units
- Ensure accurate room status updates and readiness for guest occupancy
Revenue & Reservation Strategy
- Execute upselling initiatives with subtlety and effectiveness
- Oversee room inventory and reservation flow to optimize occupancy and revenue performance
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Candidate Profile
Experience
- 3–5 years in front office or guest services operations
- Minimum 2 years in a supervisory or managerial role within luxury hospitality environments
Technical Proficiency
- Working knowledge of Property Management Systems (PMS), preferably Opera
- Competence in Microsoft Office Suite
Core Competencies
- Exceptional interpersonal communication and guest handling finesse
- Strong organizational discipline with sharp attention to detail
- Skilled in problem-solving within fast-paced service environments
Personal Attributes
- Calm under pressure, yet decisively proactive
- Naturally patient, observant, and service-oriented
- Committed to excellence even in high-demand conditions
What We Provide
- Competitive remuneration aligned with experience and expertise
- Clear pathways for professional growth and advancement
- A dynamic, refined, and performance-oriented hospitality environment
Application Process
Qualified candidates are invited to submit their CV alongside a tailored cover letter to:
Please use the subject line:
Application: Front Office & Guest Experience Manager (Your Name)
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