Front Office Manager Job – (On-site/Nigeria)

About the Organization

Glocient Hospitality stands as a distinguished force within the hospitality management sphere, orchestrating memorable guest journeys across high-end resort and leisure environments. Among its crown jewels is the renowned Ikogosi Warm Springs Resort and Conference Center—a rare natural marvel woven into Nigeria’s tourism fabric. Driven by a culture that esteems excellence, ingenuity, and human connection, the company fosters an atmosphere where service transcends expectation.

Job Overview

Stepping into the role of Front Office Manager places you at the heartbeat of guest interaction the very first impression and the lasting memory. This is not a passive supervisory position; it demands an energetic orchestrator who can harmonize people, processes, and performance into a seamless guest experience.

Key Responsibilities

Provide decisive leadership to Front Office personnel, cultivating consistency in service delivery and elevating the guest experience.
Champion performance management initiatives—coaching, mentoring, evaluating, and where necessary, enforcing corrective pathways.
Oversee reservations, operational systems, inventory controls, scheduling frameworks, and departmental budgeting with revenue optimization in mind.
Ensure strict adherence to operational protocols, including safety measures, cash governance, and key control systems.
Maintain up-to-date knowledge of pricing structures, promotional packages, and service offerings, ensuring team-wide fluency.
Collaborate fluidly with departmental leaders to guarantee operational cohesion and uninterrupted service flow.
Act as the immediate escalation point for guest concerns, navigating sensitive or urgent situations with composure and resolution-driven tact.
Drive alignment through regular communication of departmental goals, ensuring every team member understands the broader mission.
Enforce compliance with established policies, standards, and regulatory expectations across all front office functions.
Serve as a communication bridge with the General Manager, relaying operational insights and feedback from both internal and external channels.
Establish cost-control mechanisms, balancing labor and operational expenditure against budgetary expectations.
Ensure clarity of roles, responsibilities, and performance benchmarks across the team, eliminating ambiguity and fostering accountability.

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Qualification Profile

A Bachelor’s degree in Business Administration, Hospitality Management, or a closely related discipline.
A decade or more of hands-on experience within hospitality, tourism, or resort environments—experience that reflects both depth and leadership maturity.
Comprehensive mastery of front office systems and operational frameworks.
Strong grounding in customer service dynamics, administrative coordination, and basic financial record-keeping.
A pronounced sense of ownership—taking pride not only in personal output but in the broader organizational impact.
Exceptional interpersonal finesse, paired with articulate communication abilities.
Proficiency in Microsoft Office tools, particularly Excel and Word, applied with operational confidence.

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What Awaits You

Daily collaboration with accomplished professionals, contributing to ventures that resonate beyond borders.
A culture anchored in respect, inclusion, and authentic self-expression.
Structured opportunities for professional evolution and career advancement.
A balanced approach to work and life integration, recognizing the value of both.
Competitive remuneration paired with a comprehensive benefits structure, including retirement contributions.
Generous leave provisions—paid time off, holidays, and even personal milestones like birthdays.
A vibrant workplace culture enriched with celebrations and shared moments.